Payment Policies


Included in our confirmation will be the entire net price for services being rendered. Full payment must be received in full 35 days prior to your clients’ arrival in Hawaii. All payments are to be in US dollars, drown on a US Bank. During certain holiday and high season periods, a non-refundable deposit may be requested as well as full prepayment up to 60 days, subject to vary. Wire transfer payments are preferred.

Credit terms are available for those operators who find it impractical to make prepayments on each booking. A completed credit application, credit card authorization of $500 with imprints, company profile, security deposit, or stand by irrevocable letter of credit on a US bank will establish a 30 day credit post pay period

All rates are inclusive of Hawaii State taxes and transient accommodation taxes.

As an additional service, upon receipt of payment, we offer a detailed re-confirmation of every booking that is paid and also provide vouchers at your request with your company information noted at the top left corner with services payable by Sun Islands Hawaii Inc.

We will make every attempt to satisfy and please our mutual clients prior, in the end that services that require a refund, we ask that you utilize a CREDIT MEMO in the booking which can applied to further services to be rendered.

Late Payment Fees

Payment delayed up to 30 days = 3% late fee. Payment delayed up to 60 days = 5% late fee

Non-refundable Bank Fees

For all bank transfer refunds returning back to your account, there will be an administrative $30 bank transfer fee that is deducted from the transfer.

Non-refundable Credit Card Fees

2% processing fee will apply for all credit card payments