Reservation Requests:

1. Reservation requests may be sent by fax to (808) 922-6951 or emailed to fitres@sunislandshawaii.com. To book online, please see “Online Reservation Guide”.

2. Supply the passenger’s full name(s) and children’s ages if a family plan is desired.

3. All flight information must accompany requests including airline, flight numbers and arrival/departure times in Hawaii.

4. Requests should note name of hotel(s) required, room category, number of rooms and number of nights.

5. All other services should be included in your initial request.

Example:
Requesting SMITH/J Mr., A Mrs.
Arr:      19Sep/CO#23 eta 13:30
Dep:      26Sep/CO#24 etd 2140
Hotel:    Hyatt Regency Waikiki Resort & Spa
City View/Twin/4 nights/19Sep-23Sep
Hyatt Regency Maui Resort & Spa Golf Mountain View/Twin/3 nights/23Sep-26Sep
HNLOGG/AQ#23/12:26/13:01
OGGHNL/AQ#297/19:37/20:10
Waikiki Basic Land Package on Oahu
Economy car on Maui – airport pickup

Confirmation: We will respond by fax or email within 24 hours of our receipt of your request. We will do all possible to accommodate your requests exactly as requested. If we are unable to confirm what was requested, we will offer alternatives. When an alternate is confirmed to you, you must immediately advise if it is acceptable.

Payment: Included in your confirmation will be the entire net price for what we are confirming. We must be in receipt of your full payment for all services prior to your clients' arrival in Hawaii. All payments are to be in US dollars, drawn on a US bank. For payments made within 35 days of arrival, please make payments by wire transfer in US dollars - contact Sun Islands Hawaii for details.

Credit Terms: For those who find it impractical to make deposits and prepayments for each booking, a security deposit or Stand By Irrevocable Letter of Credit on a US bank equal to one months anticipated business attached to our credit application will establish instant credit. All billings must then be paid within 30 days of clients' travel.